BEWARE OF QWEST COMMUNICATIONS
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Based on personal experiences, if
you have not had any dealings with Qwest, the telephone and internet
provider, you shouldn't. If you have, you should start checking
to see what you are paying for.
A Qwest representative, in spite of being asked specific "Yes"
or "No" type questions, provided misleading information
that prompted me to try their long distance telephone service.
When I got my first bill, I noticed the discrepancy, called them,
and explained the error. Qwest told me that the option I had chosen
did not exist. I told them I was dropping my account, and explained
that they should drop those charges because they were a result
of misinformation provided by their representative. Qwest adamantly
refused to do so.
I then informed Qwest that they had charged me a basic fee for
an entire month even though I had been serviced by Qwest for less
than a week. They explained that they did not pro rate charges;
the customer was liable for an entire period regardless of when
his or her account was activated. This is a practice that is typical
of "rip off" companies. Reputable companies like Bell
Atlantic and AT&T pro rate such charges as a matter of course.
After all, why should a customer be required to pay for service
that the company does not render. Secondly, it takes Qwest 10
to 14 days to activate an account. This delay could force a customer
who applied at the beginning of a billing cycle to wait until
the end of the billing cycle before his or her account is activated.
AFTER THE WAIT, THE CUSTOMER IS CHARGED
A BASIC SERVICE FEE FOR AN ENTIRE BILLING CYCLE.
Why should the customer pay when it is Qwest that is responsible
for the service delay?
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The customer service representatives
at Qwest are the pits. I have talked to several, and the similarity
of their tones along with the aggressive way they refuse to consider
making adjustments in favor of the customer suggest that Qwest
has trained them to NOT give customer complaints about wrongful
billing serious consideration. They are practically argumentative
in defense of Qwest billing items, and this is rare. Even a dysfunctional
company like TelCo [I did an article on TelCo in The Black Eye
Newsletter] has customer service representatives who are cordial
and willing to investigate billing complaints. But Qwest--- Qwest
is not concerned about customer satisfaction. Qwest wants you
to pay the bill, whether the bill is justified or not, and their
customer service reps are apparently told to aggressively refute
customers who have billing complaints.
If you had an account with Qwest and closed it, check your bills
for the six to eight months immediately following to see if you
were charged an "LD LINE CHG" fee. When I complained that they were charging
me this fee even though I no longer had an account with them,
they said it would take 2 to 4 months for this charge to stop
appearing on my bill. But the rub is this: even though they knew
I would be unfairly billed this amount for several months, they
were not going to refund me for the overcharges. They have no
policy of automatically refunding former customers for such overcharges.
If I had never called them to complain, they would have kept my
money as if it were theirs. And they'll do the same with your
money.
As for the 2 to 4 month period I mentioned above, don't count
on it. TelCo, a company similar to Qwest, will unjustifiably charge
you for a "LD LINE CHG" fee for as long as you don't complain, whether
you have an account with them or not. There is no reason to expect
anything but the same from Qwest.**
So if you had an account with Qwest, you should check to see if
you have been paying for a service Qwest has not been rendering.
Don't count on them to be honest, or decent. Qwest is one of the
worst companies I have ever had the misfortune of dealing with.
**In April, 6 months after closing my account with Qwest, they were still charging me a "LD LINE CHG" fee. As I said earlier, if I pay it Qwest has no intention of refunding me even though they know I am being charged unjustifiably. If Qwest gets this fee from 100,000 former customers each month for a year, Qwest would be knowingly receiving and keeping nearly $2,000,000 per year that it has no right to have. That is robbery! If you pulled off a $2,000,000 robbery, you would end up in jail. But big businesses can rob you and get away without a worry. Why?
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